What is the difference between protecting your Intellectual Property from Illegal Copying and Trying to control the consumer and the free market? The difference is often difficult to spot if you are a company in this digital age apparently… The first thing that goes wrong is that you start of with the assumption that every possible customer is a criminal. The second thing that goes terribly wrong is that you mistake illegal copying with stealing. You do not loose the original when you copy – big difference! Imagine someone stealing the Mona Lisa compared to someone who can make a perfect duplicate… BIG difference! The third and last mistake is that companies thinks that this problem can be solved using DRM…
How did they expect their customers to react when they are essentially taking over the rights of the customer’s PC? … And when customers complain they keep singing that old, worn-out song of piracy problems even though nothing in the ever-booming sales numbers of videogames supports this! Let’s be realistic here. This has nothing to do with piracy and the company already knows this. They are instead fighting a market they have little or no control over and which costs them millions of dollars each month: The second-hand game market. Normally you would not be against the forces of the free market and just be happy that you are in a market that keeps growing with incredible speed in the midths of a major financial crisis… but not in this market! They want to control the customer, their PC and instead lease their products for full price…
Of course when you act that way in the face of your customers you better not mess up and that’s exactly what Epic did with their major title “Gears of War”. Of course EA had already created a great fuss on the market by creating some of the most restricted DRM on the games market ever on their release of their major hope, Spore, which was suppose to take over the success of The Sims. However, they quickly found out that in this digital age gamers will let their voices be heard quickly once you try to screw them like EA did. It didn’t help that the CEO of EA came out and showed the whole world what little understanding of their customers and how much arrogancy EA had at that point. Later on EA put the same titles on Steam – now without the DRM…
Now, there’s no denying that piracy exists to some degree, but since the numbers can never be validated it will always be used as a poor excuse. However, as Valve and others keep reminding us: Pirates are just unsatisfied customers! Why not try to find out at what price mark pirates vanish, like you do with other software in third world countries? Why not offer the choice between a cheaper copy with DRM and the “normal” game for a normal price without DRM – thereby letting customers show their intent with their vallets. Naturally this can only be done if the companies start to make it clearer on the boxes for their games what restrictions actually applies when they sell DRM-ridden titles.
Ubisoft has already had its trouble with DRM and are now searching for new alternatives. They have now released their newest Prince of Persia game for PC without DRM to see how it fares. Naturally it can easy become a quick excuse for Ubisoft: “See… We did it without DRM and we didn’t sell 100 million copies over night! Pirates will never change!”. A poor game will never sell – even without DRM.
At this point in time gamers are fed up with non-functional DRM schemes that only hurts the paying customers. Pirates never feel the poor quality of DRM since their version never contain any, which in itself is the clearest point one can make in this matter. The DRM doesn’t help because every title is out there in a pirated version – WITHOUT DRM – so only the remaining paying customers are being screwed. Lately gamers, together with the EFF, have started speaking out publicly about the many problems in DRM, which are illegally taking away user-granted rights without consent.
Let’s hope that some headroom is finally made. The situation is unacceptable. We all know that DRM is doomed to fail. A perfect solution doesn’t exists and never will. It is clear now that this situation with ever increasing strictness of DRM is a passing period – however, one that is annoying to be living in. In five years time everything will be digitally sold and shipped and at that point those silly schemes will have been replaced by a few centralized, transparent dsitribution solutions, like Steam. God, I wish I had a time machine… and so should many of the game publishing companies! EA and Epic aren’t the last to make a big public scandal on DRM and who knows which company will end up being remembered as the Sony of the gaming world with their version of the XCP copy protection and the following massive lawsuit, followed by a publicity nightmare… I can’t wait